FAQS

Who can participate in the Commuter Challenge?

The Ohio Commuter Challenge is open to any individual 18 years of age or older who commutes to work in Ohio.

I don’t have daily access to internet but would like to log my commutes. Can you help?

Yes – please call the Gohio Commute number at 1.888.742.RIDE (7499), and we will help you log your commute.

How do I log my commute?

First, register for a free account at gohiocommute.com or using the Gohio Commute mobile app. After your account is created, you may log trips using the “Log” section of the platform. Select your commute mode, travel times, origin & destination locations, and press save. Watch our detailed app tutorial video at the bottom of the page for additional instruction for logging a trip.

Do I have to log my trips on the gohiocommute.com website, or can I log them on an app?

You can log trips using the Gohio Commute mobile app. The app is available for download in both the Apple Store & Google Play Stores. Simply search “Gohio Commute” in your phone’s app store and download for free. Watch our app tutorial here: Gohio Commute App

Written set-up instructions

1. Open Commute Tracker and agree to the Terms and Privacy Policy to begin.
2. When prompted, grant the app permission to use your location. This permission is essential to proper functioning.
3. The application should automatically detect the commute programs near you and display the appropriate program icons. If you already have a connect code, you can click “Have a connect code?” and skip ahead to step 5.
4. Tap to choose your commute program and enter your email address to create an account. You will receive an email with your connect code. Please allow up to 5 minutes for the connect code to arrive.
   1. If this is your first time connecting to this site, an account will be created for you.
   2. If you already have an account with this site, Commute Tracker will sync to your existing account
5. Enter the 6-character connect code in the space provided.

6. Finally, enter the street addresses for your home and work locations in the spaces provided. Commute Tracker uses this information to detect trips between your home and work, so make sure they’re entered accurately.

   Tip: Specific street addresses are required for both home and work in order for Commute Tracker to detect trips. General addresses such as “city, state” do not allow Commute Tracker to recognize when you’ve left your home or reached your workplace and therefore the app will not identify or log trips.